Our Guarantee

We take great pride in the quality and design of our gift arrangements and NonnaCookies. Our goal is to exceed your expectations. We carefully inspect your order prior to shipment and hand-package it with care. We guarantee our gifts to be of the highest quality, and we strive to maintain this quality throughout your experience with us.

Refunds or Returns

Since we started our business 15 years ago, we are happy to report that we have never had a customer request a refund or return. That said, our commitment is this: if you are not satisfied with the condition of any of our products, you can contact us and trust us to do the right thing.

Any refunds or replacement claims must be reported within 48 hours of receipt of delivery. We cannot be held responsible for ‘change of mind’ situations or where personal taste differences occur. We will not be responsible for any damages or non-delivery of products if the intended recipient is not there to receive the package, or incomplete or inaccurate address information was provided at the time the order was placed.

All of our orders are confirmed via email, at which time, any dietary considerations may be addressed.

We want your gift-giving to be a delightful experience for both those giving and receiving!

 

If you ever have questions or concerns, please call us at 416-651-3042 or send us an email at info@italyathome.ca .